Tuesday, November 25, 2008
This needs to be done
I have created this blog as an active, enthusiastic resident of Downtown Pittsburgh. Since moving to Pittsburgh in April, I've found no other neighborhood I'd rather live in. Yes, Downtown Pittsburgh IS a neighborhood... or I'm going to continue to try really hard to make it one. Over the past few months, I've wanted to shout from the rooftops how much I love this place. At other times, I've wanted to scream over something terribly irritating. This will give me the forum to do both, and for what it's worth, maybe it will help shape Downtown Pittsburgh into the neighborhood I want it to continue to become.
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2 comments:
Hello:
I would like the opportunity to respond to you personally as well, but I was so angered by your MixStirs post that I wanted to at least respond as quick as I could.
I am one of the owners of MixStirs Cafe. I am deeply sorry for your experience at our store. When I read your comments I honestly could not believe what I was reading in that any of our employees would treat you in this manner.
We are at our store 90% of the time. My business partner, Michael Pfeuffer, is there every day and is the operations manager. There are some cases when he cannot be there, especially in the evenings, because he has a young son at home whom he takes care of as well. So we obviously rely on our employees to show the customer service we trained them on time and time again, always greet the customer kindly, answer any questions they have, be courteous and provide them with the right order as quick as possible.
In your case, there was a complete failure, and for that, I sincerely apologize. On numerous past occassions, we served anyone who came in the door, even well after the 6pm hour. I have personally served people and let them hang out and watch tv while I have cleaned dishes and prepared the store to be closed down. That is part of having great customer service and catering to our loyal patrons who spend their hard earned dollars with us.
Our employees are mostly students from Point Park, the Art Institute and some of the local trade schools and high schools. We actually interview potential employees, and do not just hire them on the spot, believe me.
In this instance, they simply failed miserably at their jobs.
However, as the owners, their failure falls directly on our shoulders, we know that, and we do not take that lightly.
I would like to once again apologize to you and would very much like to speak to you in person to further discuss the incident so we can use it to better train our employees in the future.
We are a local small business operating in tough economic times, and we cannot afford to ever have this type of incident occur again, ever.
While I know we cannot make this type of ugly incident up to you, I can tell you that myself and Mr. Pfeuffer work at the store all day on Sundays. We recently began opening on Sundays due to downtown residents requesting a place to eat on Sunday, rather than frequenting a McDonald's or Wendy's.
Please stop down on any Sunday and introduce yourself to us so we can buy you lunch and talk to you briefly about what happened.
Thank you for your time, and I look forward to meeting you.
-Andrew Sysak
Hello:
I would like the opportunity to respond to you personally as well, but I was so angered by your MixStirs post that I wanted to at least respond as quick as I could.
I am one of the owners of MixStirs Cafe. I am deeply sorry for your experience at our store. When I read your comments I honestly could not believe what I was reading in that any of our employees would treat you in this manner.
We are at our store 90% of the time. My business partner, Michael Pfeuffer, is there every day and is the operations manager. There are some cases when he cannot be there, especially in the evenings, because he has a young son at home whom he takes care of as well. So we obviously rely on our employees to show the customer service we trained them on time and time again, always greet the customer kindly, answer any questions they have, be courteous and provide them with the right order as quick as possible.
In your case, there was a complete failure, and for that, I sincerely apologize. On numerous past occassions, we served anyone who came in the door, even well after the 6pm hour. I have personally served people and let them hang out and watch tv while I have cleaned dishes and prepared the store to be closed down. That is part of having great customer service and catering to our loyal patrons who spend their hard earned dollars with us.
Our employees are mostly students from Point Park, the Art Institute and some of the local trade schools and high schools. We actually interview potential employees, and do not just hire them on the spot, believe me.
In this instance, they simply failed miserably at their jobs.
However, as the owners, their failure falls directly on our shoulders, we know that, and we do not take that lightly.
I would like to once again apologize to you and would very much like to speak to you in person to further discuss the incident so we can use it to better train our employees in the future.
We are a local small business operating in tough economic times, and we cannot afford to ever have this type of incident occur again, ever.
While I know we cannot make this type of ugly incident up to you, I can tell you that myself and Mr. Pfeuffer work at the store all day on Sundays. We recently began opening on Sundays due to downtown residents requesting a place to eat on Sunday, rather than frequenting a McDonald's or Wendy's.
Please stop down on any Sunday and introduce yourself to us so we can buy you lunch and talk to you briefly about what happened.
Thank you for your time, and I look forward to meeting you.
-Andrew Sysak
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